Get in touch
If you have a question for us or would like to learn more about our work, our team are available to assist you.
You can get in touch by giving us a call, emailing or arranging a 1-1 support meeting using the contact information below.
Queries may be logged in our database for monitoring purposes. We are committed to protecting your personal data. For information about how we do this, please see our Privacy Notice.
Please note that we do not provide grants. Visit our blog for fundraisers or book on to a free workshop to learn more about how you can use our tools to search for potential funders.
Winter office closure
360Giving’s office will be closed from 20th December to the 2nd of January for the winter holidays. Any enquiries made during this time will be responded to upon our return.
How can we help?
General enquiries
For general enquiries, email info@threesixtygiving.org to get in touch with the team.
Publishing enquiries
Want to publish 360Giving data but not sure where to start? Visit the publishing section of our website and take a look at our Complete Guide to Publishing. For further assistance with the publishing process, you can email our Helpdesk team via support@threesixtygiving.org.
If you have a more complex question, or would like some direct support, you can also book a free 1-1 Publisher support online meeting.
If you’re an existing 360Giving data publisher you can also use these contact details to get support with updating your data.
Find out more about embedding your data on your website with a 360Giving widget.
Training, workshops and events
For questions about our training, workshops and events or your bookings, please email events@threesixtygiving.org
Data enquiries
We have a range of tools which can help make it easier to search and understand the data. You can find out more about our tools in the tools section of our site. We also offer free 1-1 Data support online meetings if you are in need of extra help to understand and use the data.
Press and media enquiries
If you’re a journalist with an enquiry, please email comms@threesixtygiving.org or call 020 8145 7659. These contact details are for media enquiries only.
Consultancy services
For bespoke support, please visit our consultancy services page or email consultancy@threesixtygiving.org with details of the service you require to arrange options for a quote.
Technical problems
Spotted a problem with our website or tools? Let us know by emailing labs@threesixtygiving.org.
Feedback and Complaints
We are continuously seeking to improve our services, our tools and the ways we work. The 360Giving team values any feedback that will help us to reflect and change for the better.
We recognise that from time to time there may be occasions when you feel that the quality or level of service provided falls short of what you expect. We want to know about these occasions so that we can address the problem and plan to avoid it happening again. You can share your feedback by emailing feedback@threesixtygiving.org.
You can learn more about our complaints process by visiting the complaints policy complaints policy section of our site.
Data Protection and Subject Access Requests
For further information about our Data Protection Policies and how to make a Subject Access Request, please visit the Data Protection section of our site.
Give us a call
If your question is urgent or you would prefer to discuss it over the phone, you can call us on our mainline at 020 8145 8043. Our team are available Monday-Friday, 9am-5pm excluding holidays.
Calls are directed to a member of the team who can address your query. We are a small team so in the event that no one is available, please leave a message and we will call you back as soon as possible in office hours.
Registered address
*Please note the 360Giving team works remotely so the best way to get in touch with us is via email or phone as above.
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